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The Uniform Catering Conditions (UVH) are the conditions under which catering companies established in the Netherlands, such as hotels, restaurants, cafes and related companies (including catering companies, party service companies, etc.), provide catering services and conclude catering agreements. The UVH are deposited with the Chamber of Commerce in Woerden and registered there under number 40482082.
In the UVH, and in the offers and agreements to which the UVH apply, the following words are always understood to mean the following:
1.1 Catering business
The natural or legal person or company whose business is the provision of catering services.
1.2 Host
The person who represents a Catering Establishment when concluding and executing Catering Agreements.
1.3 Provision of catering service(s)
The provision by a catering company of accommodation and/or food and/or drink and/or making (meeting) space and/or grounds available, all with all associated activities and services, and all in the broadest sense of the word.
1.4 Customer
The natural or legal person or company that has entered into a Catering Agreement with a Catering Establishment.
1.5 Guest
The natural person(s) to whom one or more catering service(s) must be provided on the basis of a catering agreement concluded with the customer. Where the UVH refers to guest or customer, both guest and customer are meant, unless it necessarily follows from the content of the provision and its purport that only one of the two can be intended.
1.6 Catering Agreement
An agreement between a Catering Establishment and a Customer regarding one or more Catering Services to be provided by the Catering Establishment at a price to be paid by the Customer. The term reservation is sometimes used instead of the term catering agreement.
1.7 Reservation Value
The value of the Catering Agreement, which is equal to the total expected turnover of the Catering Establishment, including any tourist tax and VAT in respect of a Catering Agreement concluded with a customer, which expectation is based on the averages applicable within that Catering Establishment.
1.8 Koninklijke Horeca Nederland
The Royal Association of Entrepreneurs in the Catering and Related Business “Horeca Nederland” or any legal successor thereof.
1.9 No Show
Failure by a guest to make use of a catering service to be provided on the basis of a catering agreement without cancellation.
1.10 Group
A group of 10 or more guests to whom Catering Services must be provided by a Catering Establishment under one or more Catering Agreements to be regarded as cohesive.
1.11 Individual
Any person, falling under guest or customer, who does not belong to a group according to the above definition.
1.12 Cork and kitchen money
The amount owed for consuming drinks and/or food not supplied by that catering company in the premises of a catering establishment.
1.13 Cancellation
The notification made in writing by the customer to the Catering Establishment that one or more agreed Catering Services will not be used in whole or in part, or the notification made in writing by the Catering Establishment to the Customer that one or more agreed Catering Services will not be provided in whole or in part.
1.14 Turnover Guarantee
A written statement from the customer that with regard to one or more Catering Agreements the Catering Establishment will realize at least a certain amount of turnover by the Catering Establishment.
Article 2 Applicability
2.1 The UVH apply to the exclusion of all other general terms and conditions to the formation and content of all catering agreements, as well as to all offers with regard to the formation of these catering agreements. If, in addition, other general terms and conditions apply, the UVH will prevail in the event of a contradiction.
2.2 Deviation from the UVH is only possible in writing and on a case-by-case basis.
2.3 The UVH also apply to all natural and legal persons used or used by the Catering Establishment when entering into and/or executing a Catering Agreement or another agreement or when operating the Catering Establishment.
Article 3 Establishment of catering agreements
3.1 A Catering Establishment may refuse to enter into a Catering Agreement at any time for any reason whatsoever, unless such refusal takes place exclusively on one or more grounds that are regarded as discrimination in Article 429 quater of the Penal Code.
3.2 All offers made by a Catering Establishment with regard to the conclusion of a Catering Agreement are without obligation and subject to the proviso “as long as stocks (or capacity) last”. If the Catering Establishment invokes the aforementioned reservation within a reasonable period of time after acceptance by the Customer, the intended Catering Agreement will be deemed not to have been concluded.
3.3 A catering agreement for (a) guest(s) entered into by intermediaries (shipbrokers, travel agencies, Online Travel Agents and other catering companies, etc.), whether or not in the name of their relation(s), are deemed to be partly at the expense and risk of these intermediaries to be closed. The Catering Establishment does not owe any commission or commission, by whatever name, to intermediaries, unless expressly agreed otherwise in writing. The guest(s) and the intermediary(s) are jointly and severally liable for the payment of the amount due.
Article 4 Option right
4.1 An option right is the right of a customer to unilaterally conclude the Catering Agreement by the mere acceptance of a valid offer from the Catering Establishment.
4.2 An option right can only be granted in writing. An option right can be agreed for a definite or an indefinite period. The option right lapses if the option holder has indicated that he does not wish to make use of the option right or if the specified term has expired without the option being exercised.
holder has indicated that he wishes to make use of the option right.
4.3 An option right cannot be revoked by the Catering Establishment, unless another potential customer makes an offer to the Catering Establishment to conclude a Catering Agreement regarding all or part of the Catering Services outstanding in option. In such a case, the option holder must be informed of this offer by the Catering Establishment, after which the option holder must indicate within a period to be set by the Catering Establishment whether or not he wishes to make use of the option right. If the option holder does not indicate within the set period that he wishes to make use of the option right, the option right lapses.
Article 5 General rights and obligations of the Catering Establishment
5.1 Without prejudice to the provisions of the following articles, the Catering Establishment is obliged under the Catering Agreement to provide the agreed Catering Services at the agreed times in the manner customary in that Catering Establishment.
5.2 The Catering Establishment is entitled to terminate the provision of Catering Services to a Guest at any time without notice if the Guest violates the house rules and/or rules of conduct, or otherwise behaves in such a way that order and peace in the Catering Establishment and/or normal operation thereof is disrupted. The guest must then leave the catering establishment at the first request. If the customer does not fully comply with all his obligations towards the catering company for whatever reason, the catering company is entitled to suspend the service. The Catering Establishment may only exercise these powers if the nature and seriousness of the violations committed by the Guest give sufficient reason to do so in the reasonable opinion of the Catering Establishment.
5.3 After consultation with the local competent authority, the Catering Establishment is entitled to terminate the Catering Agreement extrajudicially due to well-founded fear of public order being disrupted. If the Catering Establishment makes use of this authority, the Catering Establishment will not be obliged to pay any compensation to the Customer.
5.4 The Catering Establishment is not obliged to receive and/or keep any goods from the Guest. The foregoing means that the Catering Establishment is not responsible and/or liable for damage, loss or theft of any property belonging to the Guest, which the Catering Establishment has refused to accept and/or keep.
5.5 If the Catering Establishment charges any amount to the Guest for the receipt and/or safekeeping of goods, the Catering Establishment must look after those goods with due diligence, without prejudice to the provisions of Article 12.
5.6 The Catering Establishment is not obliged to admit any pet of the Guest and may attach conditions to the admission. The legal regulation(s) apply to the admission of assistance dogs, including the exceptions specified therein.
Article 6 Obligations of the restaurant business
6.1 The guest is obliged to comply with the house rules and rules of conduct applicable in the catering company and to follow the reasonable instructions of the catering company. The Catering Establishment must make the house rules and rules of conduct known in a clearly visible place or provide them in writing. Reasonable directions may be given orally.
6.2 The guest is obliged to cooperate with reasonable requests from the catering company in the context of its legal obligations regarding, among other things, safety, identification, food safety/hygiene and limitation of nuisance.
Article 7 Reservation
7.1 If the guest has not arrived within half an hour after the reserved time, the Catering Establishment may consider the reservation canceled, without prejudice to the provisions of Articles 9 and 9A.
7.2 The Catering Establishment may attach conditions to the reservation.
Article 8 Catering service consisting of the departure of accommodation and/or the provision of (meeting) space and/or grounds
8.1 In the case of accommodation, the Catering Establishment will communicate in advance about the time at which the accommodation will be made available to the Guest and before what time the Guest must have checked out.
8.2 Unless agreed otherwise, the Catering Establishment is entitled to consider the reservation for accommodation as canceled if the Guest has not reported to him at 6:00 PM on the first reserved day, or if the Guest has not indicated in time that he will arrive at a later time. and the Catering Establishment has not objected to this. The foregoing applies, without prejudice to the provisions of Articles 9 and 9A.
8.3 The Catering Establishment is entitled to require the Guest to settle for other, equivalent accommodation in terms of accommodation or (room) space and/or grounds than should be made available in accordance with the Catering Agreement. The guest can refuse this alternative. In the latter case, the guest has the right to terminate the Catering Agreement to which the above-mentioned request of the Catering Establishment relates with immediate effect, without prejudice to his obligations under other Catering Agreements.
Article 9 Cancellations by business customers
This article only applies to customers acting in the exercise of a profession or business.
9.1Cancellation by Business Customers, General
9.1.1 The customer is authorized to cancel a catering agreement against payment of the cancellation costs. If a customer does not arrive within half an hour after the agreed time, the customer is deemed to have canceled and then he owes the cancellation costs. If the customer still arrives after half an hour (or later) after the agreed time, the catering company can invoke these cancellation costs due or still implement the catering agreement and demand full compliance from the customer with regard to the catering agreement.
9.1.2 The Catering Establishment can declare to the Customer no later than one month before the first Catering Service must be provided under the relevant Catering Agreement that it will consider certain individuals together as a group. All provisions for groups then apply to those persons.
9.1.3 The provisions of Articles 13.1 and 14.4 also apply to cancellations.
9.1.4 In the event of a no-show, the customer is in all cases obliged to pay the reservation value.
9.1.5 If not all agreed catering services are cancelled, the following provisions apply pro rata to the canceled catering services.
9.2 Cancellation by business customers of a catering service consisting of the provision of accommodation
9.2.1 Individuals
When a reservation for accommodation only, with or without breakfast, has been made for one or more individuals, the following percentages of the reservation value that must be paid by the customer to the catering company apply to cancellation of that reservation (unless otherwise agreed in writing):
In case of cancellation:
More than 1 month before the effective date 0%
More than 14 days before the effective date 15%
More than 7 days before the commencement date 35%
More than 3 days before the commencement date 60%
More than 24 hours before the effective date 85%
24 hours or less before the effective date 100%
9.2.2 Groups
When a reservation for accommodation only, with or without breakfast, is made for a group, the following applies to cancellation of that reservation (unless otherwise agreed in writing).
In the event of cancellation before the time at which the first catering service must be provided under the Catering Agreement, hereinafter referred to as: “the commencement date”, the Customer is obliged to pay the following percentages of the reservation value to be paid by the Customer to the Catering Establishment in the event of cancellation :
More than 3 months before the effective date 0%
More than 2 months before the commencement date 15%
More than 1 month before the commencement date 35%
More than 14 days before the commencement date 60%
More than 7 days before the effective date 85%
7 days or less before the effective date 100%
9.3 Cancellation by business customers of a catering service consisting of the provision of food and/or drink
9.3.1 Groups
When a reservation is made for a group exclusively for a catering service consisting of the provision of food and/or drinks (table reservation), the following percentages of the reservation value that must be paid by the customer to the catering company in the event of cancellation apply to cancellation:
1. If a menu has been agreed:
More than 14 days before the reserved time 0%
14 days or less but more than 7 days before the reserved time 25%
7 days or less before the reserved time 50%
3 days or less before the reserved time 75%
2. If no menu has been agreed:
More than 48 hours before the reserved time 0%
48 hours or less before the reserved time 50%
9.4 Cancellation by business customers of other catering agreements
9.4.1 For cancellation of all reservations not covered by Articles 9.2 and 9.3, the following percentages of the reservation value that must be paid by the customer to the Catering Establishment in the event of cancellation apply:
9.4.2 When a reservation has been made for a group, the following applies to cancellation of that reservation:
More than 6 months before the reserved time: 0%
More than 3 months before the reserved time: 10%
More than 2 months before the reserved time: 15%
More than 1 month before the reserved time: 35%
More than 14 days before the reserved time: 60%
More than 7 days before the reserved time: 85%
7 days or less before the reserved time: 100%
9.4.3 When a reservation has been made for one or more individuals, the following applies to cancellation of that reservation:
More than 1 month before the reserved time 0%
More than 14 days before the intended time 15%
More than 7 days before the intended time 35%
More than 3 days before the intended time 60%
More than 24 hours before the intended time 85%
24 hours or less before the intended time 100%
9.5 Cancellation of agreements with business customers by the Catering Establishment
9.5.1 Subject to the following, the Catering Establishment is authorized to cancel a Catering
Agreement, unless otherwise agreed.
9.5.2 If the Catering Establishment cancels a Catering Service for the provision of food and drink, the Articles are
9.1.1 and 9.3.1 apply mutatis mutandis, with exchange of customer and Catering Establishment.
9.5.3 If the Catering Establishment cancels a Catering Agreement other than that referred to in Article 9.5.2, Articles 9.1.1 and 9.2.2 shall apply mutatis mutandis, with the Customer and Catering Establishment exchanging.
9.5.4 The Catering Establishment is at all times authorized to cancel a Catering Agreement without being obliged to pay the amounts referred to above, if there are sufficient indications that the meeting to be held in the Catering Establishment pursuant to that Catering Agreement is of such a different nature than
it could be expected on the basis of an announcement by the customer or on the basis of the capacity of customer or guests that the catering company would not have concluded the agreement if it had been aware of the actual nature of the meeting. If the Catering Establishment makes use of this authority after the relevant meeting has started, the Customer is obliged to pay for the Catering Services enjoyed up to that time, but his payment obligation for the rest will lapse. Where applicable, the compensation for catering services enjoyed is calculated in proportion to time.
9.5.5 The Catering Establishment is entitled, instead of exercising its authority referred to in Article 9.5.4, to set further requirements with regard to the course of the relevant meeting. If there are sufficient indications that these requirements are not (or will not be) complied with, the Catering Establishment is still entitled to exercise its authority referred to in Article 9.5.4.
9.5.6 If and insofar as the Catering Establishment also acts as a travel organizer within the meaning of the law, the following applies with regard to travel agreements within the meaning of the law. The Catering Establishment may change the travel agreement on an essential point due to important circumstances, which will be communicated to the traveler without delay. The Catering Establishment may also change the travel agreement other than on an essential point due to important circumstances that are immediately communicated to the traveler. Up to twenty days before the start of the trip, the Catering Establishment may increase the travel sum in connection with changes in the transport costs, including fuel costs, the levies owed or the applicable exchange rates. If the traveler rejects a change as referred to above, the Catering Establishment can cancel the travel agreement.
Article 9A Cancellations by private customers
This article only applies to customers who are not acting in the exercise of a profession or business. In the remainder of this article, those customers are referred to as “private customers”
9A.1 Cancellation by Private Customers, General
9A1.1 The customer is at all times authorized to cancel a catering agreement. The legal provisions apply as a starting point for any costs associated with this, unless explicitly stated otherwise in this article.
9A.2 Cancellation by private customers of a catering service consisting of the provision of accommodation
9A.2.1 Individuals
When a reservation for accommodation only has been made for one or more individuals, the following percentages of the reservation value that must be paid by the customer to the catering company (unless otherwise agreed in writing) apply to cancellation of that reservation:
In case of cancellation:
More than 1 month before the effective date 0%
More than 14 days before the effective date 15%
More than 7 days before the commencement date 35%
More than 3 days before the commencement date 60%
More than 24 hours before the effective date 85%
24 hours or less before the effective date 100%
9A.2.1.2 . If accommodation forms part of a reservation that also includes other forms of service, then Article 9A.2.1.1 applies to the accommodation part of that reservation in the event of cancellation of that reservation. Article 9A.1.1 applies to the other services from the reservation.
9A.2.2 Groups
When a reservation for accommodation only has been made for a group, the following applies to cancellation of that reservation (unless otherwise agreed in writing). In the event of cancellation before the time at which the first catering service must be provided under the Catering Agreement, hereinafter referred to as: “the commencement date”, the Customer is obliged to pay the following percentages of the reservation value to be paid by the Customer to the Catering Establishment in the event of cancellation :
More than 3 months before the effective date 0%
More than 2 months before the commencement date 15%
More than 1 month before the commencement date 35%
More than 14 days before the commencement date 60%
More than 7 days before the effective date 85%
7 days or less before the effective date 100%
9A.2.2.2 If accommodation forms part of a reservation that also includes other forms of service, then in the event of cancellation of that reservation, Article 9A.2.2.1 will apply to the accommodation part of that reservation. Article 9A.1.1 applies to the other services from the reservation.
9A.3 Cancellation and amendment of agreements with private customers by the Catering Establishment
9A.3.1 The Catering Establishment may terminate the Agreement if there are compelling reasons.
9A3.2 If and insofar as the Catering Establishment also acts as a travel organizer within the meaning of the law, the following applies with regard to travel agreements within the meaning of the law. The Catering Establishment may change the travel agreement on an essential point due to important circumstances, which will be communicated to the traveler without delay. The Catering Establishment may also change the travel agreement other than on an essential point due to important circumstances that are immediately communicated to the traveler. Up to twenty days before the start of the trip, the Catering Establishment may increase the travel sum in connection with changes in the transport costs, including fuel costs, the levies owed or the applicable exchange rates. If the traveler rejects a change as referred to above, the Catering Establishment can cancel the travel agreement.
Article 10 Deposit and interim payment
10.1 The Catering Establishment may require the Customer to deposit a deposit under the Catering Establishment. Deposits received are properly administered, serve exclusively as security for the Catering Establishment and expressly do not count as already realized turnover. To provide additional security to the catering company, it may require the customer to cooperate in providing the necessary data, including making a printout or copy of the customer’s credit card, in order to guarantee the deposit and the possibility of to ensure its recovery as much as possible.
10.2 The Catering Establishment can always demand interim payment for Catering Services already provided.
10.3 The Catering Establishment may recover from the amount deposited pursuant to the previous provisions all that which the Customer owes him for whatever reason. The surplus must be immediately repaid to the customer by the Catering Establishment.
Article 11 turnover guarantee
If a turnover guarantee has been issued, the customer is obliged to pay at least the amount specified in the turnover guarantee to the catering establishment with regard to the relevant catering agreement(s).
Article 12 Liability of the Catering Establishment
12.1 The Catering Establishment is liable to the Guest for damage resulting from a shortcoming by the Catering Establishment in the fulfillment of the agreement, unless this shortcoming cannot be attributed to the Catering Establishment or to persons whose assistance the Catering Establishment has in the performance of uses the agreement.
12.2 Without prejudice to the provisions of Article 5.5, the Catering Establishment is not liable for damage to or loss of goods brought into the Catering Establishment by a Guest who has taken up residence there. The customer indemnifies the catering company against claims from guests in this respect. The provisions here do not apply insofar as the damage or loss is due to intent or gross negligence on the part of the Catering Establishment.
12.3 The Catering Establishment is not liable for damage caused to or with the Guest’s vehicles, except if and insofar as the damage is the direct result of intent or gross negligence on the part of the Catering Establishment.
12.4 The Catering Establishment is not liable for damage caused directly or indirectly to anyone or anything as a direct or indirect result of any defect or any quality or circumstance of, in or on any movable or immovable property of which the Catering Establishment is holder, (inheritance) leaseholder, tenant or owner or that is otherwise available to the Catering Establishment, except if and insofar as the damage is the direct result of intent or gross negligence on the part of the Catering Establishment.
12.5 The Catering Establishment’s liability is limited to the amount that can reasonably be insured.
12.6 If the guest suffers damage to the goods given for safekeeping, for which a fee as referred to in Article 5.5 is charged, the Catering Establishment is obliged to compensate the damage to these goods as a result of damage or loss. Compensation is not due in respect of other goods present in the delivered goods.
12.7 If the Catering Establishment receives goods or if goods are deposited, stored and/or left behind in any way, anywhere, by anyone without the Catering Establishment stipulating any compensation for this, then the Catering Establishment is not liable for damage to or in connection with those goods in any way whatsoever, unless the Catering Establishment has deliberately caused this damage, or the damage is the result of intent or gross negligence on the part of the Catering Establishment. applies in all cases
that the Catering Establishment cannot be obliged to pay compensation for damage to goods contained in goods that are deposited, kept or left behind, regardless of whether the Catering Establishment stipulates any compensation for this.
Article 13 liability of the guest and/or customer
13.1 The customer and the guest and those accompanying him are jointly and severally liable for all damage that has been and/or will arise for the catering establishment and/or any third party as a direct or indirect result of an attributable shortcoming and/or unlawful act, including violation of the house rules is understood, committed by the customer and/or the guest and/or those accompanying him, as well as for all damage caused by any animal and/or any property that they keep or that are under their supervision.
Article 14 Settlement and payment
14.1 The customer owes the price agreed in the catering agreement. The prices are stated on lists that have been placed by the Catering Establishment in a place visible to the Guest or are included in a list that is handed over to the Customer, if necessary at his request, or that is accessible to the Customer via digital sources. A frame is deemed to be visibly affixed to the customer if it is visible in the normally accessible areas of the Catering Establishment.
14.2 For special services, such as the use of cloakroom, garage, safe, laundry or dry cleaning, telephone, internet, Wi-Fi, room service, TV rental, etc., the Catering Establishment may charge an additional fee.
14.3 All invoices, including invoices for cancellation or no-show, are due by the customer at the time they are presented to him. The customer must arrange for cash payment or payment by bank or giro, unless agreed otherwise.
14.4 The guest and the customer are jointly and severally liable for all amounts that one or both of them owe to the catering company for whatever reason. Catering agreements are deemed to have been concluded on behalf of each guest, unless stipulated otherwise. By appearing, the guest indicates that the customer was authorized to represent him when concluding the relevant catering agreement.
14.5 As long as the customer has not fulfilled all his obligations towards the catering establishment in full, the catering company is entitled to take and keep all goods brought into the catering establishment by the customer, until the customer has fulfilled all his obligations to the satisfaction of the catering company. obligations towards the Catering Establishment. In addition to a right of retention, the Catering Establishment is also entitled to a right of pledge on the relevant goods where appropriate.
14.6 If payment other than cash has been agreed, all invoices, for whatever amount, must be paid to the Catering Establishment by the Customer within fourteen days of the invoice date. If an invoice is sent, the Catering Establishment is at all times authorized to charge a credit limitation surcharge of 2% of the invoice amount, which lapses if the customer pays the invoice within fourteen days.
14.7 If and insofar as timely payment is not made, the customer is in default without any notice of default being required. Only if the customer is a natural person (consumer) will the Catering Establishment send a one-off notice of default with a term of at least 14 days in the event of non-payment.
14.8 If the customer is in default, he must reimburse the Catering Establishment for all costs related to the collection. The extrajudicial collection costs are charged according to the law.
14.9 If the Catering Establishment has goods as referred to in Article 14.5 in its possession and the Customer from whom the Catering Establishment has received the goods is in default for three months, the Catering Establishment is entitled to sell these goods publicly or privately and to report on the proceeds thereof. The costs associated with the sale are also borne by the customer and the Catering Establishment can also recover this from the proceeds of the sale. What remains after the recovery of the Catering Establishment will be paid to the Customer.
14.10 Every payment, irrespective of any note or comment made by the customer with that payment, will be deemed to be deducted from the customer’s debt to the Catering Establishment in the following order:
• The costs of execution
• The judicial and extrajudicial collection costs
• The interest
• The damage
• The principal amount
14.11 Payment is made in euros. If the Catering Establishment accepts foreign means of payment, the market exchange rate applicable at the time of payment will apply. The Catering Establishment may charge an amount, by way of administration costs, that corresponds to a maximum of 10% of the amount offered in foreign currency. The Catering Establishment can achieve this by adjusting the current market rate by a maximum of 10%.
14.12 The Catering Establishment is never obliged to accept means of payment other than cash and may attach conditions to the acceptance of such other means of payment.
Article 15 Force majeure
15.1 Force majeure for the Catering Establishment, which means that any shortcoming caused by this cannot be attributed to the Catering Establishment, is any foreseen or unforeseen, foreseeable or unforeseeable circumstance that makes the execution of the Catering Agreement by the Catering Establishment so difficult that the execution of the catering agreement becomes impossible or inconvenient.
15.2 If one of the parties to a Catering Agreement is unable to fulfill any obligation under that Catering Agreement, it is obliged to inform the other party of this as soon as possible.
Article 16 Lost and Found
16.1 Objects lost or left behind in the building and appurtenances of the Catering Establishment that are found by the Guest must be returned to the Catering Establishment as soon as possible.
16.2 The Catering Establishment acquires ownership of objects of which the rightful claimant has not reported them to the Catering Establishment within one year of their being returned.
16.3 If the Catering Establishment sends objects left behind by the Guest, this will be done entirely at the expense and risk of the Guest. The Catering Establishment is never obliged to send.
Article 17 Cork and kitchen fees
17.1 The Catering Establishment may prohibit the Guest from consuming food and/or drinks that he has brought with him in the Catering Establishment, including the terrace. If the Catering Establishment allows the consumption of self-brought food and/or drinks, the Catering Establishment may attach conditions to this, including charging cork and/or kitchen fees.
17.2 The amounts referred to in Articles 17.1 are agreed in advance or, in the absence of a prior agreement, reasonably determined by the Catering Establishment.
Article 18 Applicable law and disputes
18.1 Catering agreements are exclusively governed by Dutch law.
18.2 In the event of disputes between the Catering Establishment and a customer (other than a natural person who is not acting in the exercise of a profession or business), the competent court in the place of residence of the Catering Establishment has exclusive jurisdiction, unless a different court is required by mandatory law. authorized and without prejudice
the authority of the Catering Establishment to have the dispute settled by the court that would be competent in the absence of this clause.
18.3 All claims of the customer expire one year after the moment they arose.
18.4 The invalidity of one or more of the stipulations in these general terms and conditions does not affect the validity of all other stipulations. If a stipulation in these general terms and conditions appears to be invalid for any reason, the parties are deemed to have agreed on a valid replacement stipulation that approaches the invalid stipulation as closely as possible in scope and scope.
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